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Bluegrasscoms has an unrivalled knowledge of the automotive business. That knowledge has been harnessed to develop industry-leading services for vehicle manufacturers and large automotive organisations.
In many cases we have engineered bespoke solutions to meet the exact needs of our clients. At the same time, continuous contact improvement processes ensure that stable and robust services can be evolved to meet new challenges and to take advantage of new developments.
Whether it is the creation of new solutions, or the adaptation of existing ones to meet new requirements, Bluegrasscoms is unique in providing the ability to craft an ideal solution to meet your needs.
“Train people well enough so they can leave, treat them well enough so they don't want to.”
With its long experience of the automotive marketplace, Bluegrasscoms offers a wide range of bespoke training and coaching courses. Such instruction could entail training staff in new procedures, or new hardware/software, or to provide training in sales and marketing techniques.
The training of staff is an increasingly important sector in the automotive industry, as manufacturers and large organisations seek to not only improve the levels of customer service they provide, but also to maximise consistency across their operations. Consistency and adherence to procedures is also a driver of increased sales and efficiency. Bluegrasscoms has the ability to devise and deliver a range of tailor-made courses to meet those requirements.
As well as training, we can assist with recruitment of personnel, matching candidates with the right skills to the right position.
Bluegrasscoms also provides a mystery shopper service. This can not only ensure that standards of customer service are being met at all points of contact, but also that agents are providing the right environment for add-on sales opportunities.